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Customer Service Specialist
Process orders, quotes, and invoicing for spare parts while maintaining clear communication with customers on order status and shipments. Requires a high school diploma, 2+ years of customer service experience, Microsoft Office proficiency, and residence in or near Richmond, VA. SAP and Concur experience a plus.
We offer medical/dental insurance, 3+ weeks PTO, 11 holidays, and 401K.
Department:
Customer service
Vacancies:
Qualification:
High School Diploma or GED equivalent
Location:
Richmon VA
Essential Duties
- Deliver high-quality customer service through professional and timely communication via phone and email.
- Process customer quotations, orders, and invoicing for Individual Spare Parts and kits with high degree of accuracy.
- Review availability and process internal purchase orders
- Proactively communicate with customers regarding order status, shipment timelines, parts availability, past due reports and outstanding invoices.
- Maintain accurate records by updating internal company databases for machine projects/kits.
- Compile documentation required for installation kits.
- Coordinate travel accommodations for Richmond location (backgrounds, safety requirements, and travel and hotel accommodations.
- Support internal teams by maintaining organizaed documentation and communication.
- Process repairs as needed
- Assist in inventory control as needed
- Other duties assigned by Management
Education & Skills Requirements
- High School Diploma or GED equivalent
- Proven experience in Customer Service and office experience (minimum of 2 years)
- Reside in Richmond, VA or commutable distance
- Ability to travel quarterly to Greensboro, NC location (meetings and collaboration)
- Proficiency in Microsoft Suite
- SAP experience is a plus
- Strong attention to detail
- Excellent problem-solving skills
- Strong sense of professionalism
- Experience with Concur is desired
- Ability to work independently and as part of a team
We Offer:
- Stable workforce
- Medical & Dental Insurance
- Long Term Disability Insurance
- Company Paid Life & Short-Term Disability Insurance
- 3+ Weeks Paid Time Off & 11 Holidays
- 401K Retirement Plan & Other Benefits