Customer Service

At FOCKE & CO USA, we are committed to supporting your operations at every stage. From spare parts and technical assistance to remote support and equipment upgrades, our team is ready to help you maximize performance and minimize downtime.

Technical Assistance / Remote Support

Fast remote troubleshooting to reduce response times and get your operations back on track quickly.

PFiD: Perfect Fit Intelligence Data

Real-time data monitoring to anticipate issues, optimize performance, and extend the life of your equipment.

Spare Parts / Upgrades

Genuine Focke spare parts and upgrades delivered fast to minimize downtime and keep your line running.

Rebuild / Manufacturing

Professional rebuild and remanufacturing services to restore your Focke equipment to original specifications.

Commissioning and Updates

We are at your service to support the initioal commissioning of your equipment, ensuring a smooth start up and optimal integration

FOCKE Service Portal

24/7 access to documentation, service requests, and support resources — all in one place.